About Us

Our mission is to exceed our customer’s expectations by providing the very best in weighing solutions, excelling in the delivery of these solutions and being second to none for customer service.

 

We are dedicated to Excellence in Weighing, Excellence in Delivery and Excellence in Service.

Our mission statement is a statement declaring the purpose and overall goal of our company. It provides a framework to help guide the company’s strategies and actions. Ultimately, our mission statement helps guide decision-making internally while articulating the company’s mission to staff, customers, suppliers and the community.

“Excellence in Weighing” refers to our technical excellence in the products and services we provide to our customers. We achieve “Excellence in Weighing” through

1. Being a “complete service” weighing company providing weighing solutions and services across a broad range of industries and weighing technologies. These technologies include weighbridges, belt weighers, retail scales, POS systems, high precision laboratory balances and computer software development.
2. Designing and manufacturing weighbridges, platform scales and other industrial weighing equipment specifically for the Australian market.
3. Designing and development innovated software solutions for a broad range weighing applications from weighbridge applications to laboratory applications.
4. Establishing strong relationships with and sourcing high quality and innovative products from leading weighing manufactures all over the world including America, China, Korea and Poland.
5. Investing in specialised infrastructure such as the “GrandRidge” high capacity testing machine, two high hydraulic platform scale testing rigs and our mobile calibration unit.
6. Maintaining third party accredited quality systems.

“Excellence in Delivery” refers to our commitment to delivering weighing products and services to our customers in a professional, courteous and safety conscious manner that enhances the customer experience in dealing with Newcastle Weighing Services. We provide “Excellence in Delivery” through

1. Our commitment to safety
2. Respecting the environment
3. Adhering to our customer’s policies, rules and regulations
4. Keeping our customers informed
5. Working with our customer’s to get the job done
6. Arriving on time, every time
7. Presenting ourselves and equipment in a professional manner
8. Following internal quality procedures such as the “Nuweigh 1 Quality” principal
9. Doing it right, the first time. Not taking shortcuts.

“Excellence in Service” has been the cornerstone of the company’s success since its inception. We strive to provide our customers with the highest level of service in every area of our business from our sales and service staff through to our administration and management team. We achieve “Excellence in Service” by

1. Communicating with our customers.
2. Listening to our customers
3. Always dealing with our customers in a courteous and respectful manner.
4. Having reception staff receive customer phone enquiries
5. Maintaining high quality backend IT systems